Online Triage

This is a non-urgent online service designed for those patients over the age of 5 with a non- urgent enquiry. We will aim to get back to you within 2 working days

Please read the information here first, then click on the image opposite to proceed to the form.


Urgent Appointment

Urgent appointments are accessed by calling the surgery at 8am in the morning for on the day urgent medical issues.

Telephone 0161 271 3130.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine Appointment

Routine appointments are accessed by either calling the surgery on 0161 271 3130 from 8am or by filling in our online triage form. These requests will then be triaged by the GP/Clinician and an appropriate appointment allocated. This could be either a telephone consultation or face to face appointment. 

Appointments with the nurse can be pre-booked up to 1 month in advance and these can be booked at any time.

Please note we can also book patients in for evening and weekend appointments via the Extended Access Service (see below).

Telephone Advice

Click here for guidnce and information about medical queries that can be resolved with a telephone consultation.

Extended Access

In need of an appointment, outside of GP opening hours? 

You can now get an appointment with a healthcare professional on a weekday evening or Saturday.

Appointments are available:

Monday to Friday 6.30pm-9pm and Saturdays 9am-5pm at the Integrated Care Centre, New Radcliffe Street, Oldham, OL1 1NL

You can book an appointment via your GP practice.

If you cannot attend your appointment it is important you let the service know as soon as Possible via your text message your contacting your GP practice.

Please contact the reception team at the surgery to book an appointment with the extended access service 

Extended Hours

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30am

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Home visits should not be requested due to lack of transport to attend the surgery.

Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • phone us on 0161 271 3130 from 8am
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs