To help us manage better access for our patients, we may need to ask you a few questions when you contact the practice, this allows us to help you and signpost you to the right person who is best suited to provide you with the care that you need.
To help us manage better access for our patients, we may need to ask you a few questions when you contact the practice, this allows us to help you and signpost you to the right person who is best suited to provide you with the care that you need.
Part of our triage service is our Non-Urgent Online Service
What this service is:
Designed for those patients over the age of 5 with a non- urgent enquiry. We will aim to get back to you within 2 working days.
What this service is not:
- An additional prescription line
- An advice and guidance line
- To request test results
- A way to request a home visit
The form is not to be used the following:
- Chest Pain
- Stroke/TIA symptoms
- Worsening Mental Health
- Breathing Difficulties
- Non blanching rash (does not disappear when glass is rolled over)
- Anything urgent needing advice the same day
Please note that submitted forms will only be processed during the hours of 8am-until capacity is reached Monday to Friday. Forms submitted outside of these times will not be processed, this includes weekends and bank holidays.
Outside of these hours for medical advice please contact 111 or 999 for any emergency
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